Please note that we require 3 to 5 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 12 to 22 business days. Please consider any holidays that might impact delivery times.
At Zen Pig we pride ourselves on creating the most meaningful, powerful and useful products to nurture the next generation! We work with large and small manufacturers and suppliers from all over the world to share their products, some of our products are shipped directly from our manufacturers and suppliers. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit USPS.com and enter your tracking number. If you are unsure of your Tracking ID please don't hesitate to contact us through our Contact Us page.
Please allow 1 to 3 working days for the tracking information to show.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at MarkBrown@ZenPigBook.com if you believe you have provided an incorrect shipping address.
Refunds & Returns:
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Easy Refunds: Simply contact us within the 60 day refund period for a no hassle, no questions asked refund.
By placing an order on the Zen Pig website, you are responsible for the cost of return shipping back to Zen Pig. Please refer to our Refund & Return Policy for further information on how to make a return.
Zen Pig is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on by your tracking number. If you have any further questions on how to do this please reach out to our customer support team at MarkBrown@ZenPigBook.com.
You get a full 60 days to return your item to us. If it doesn't fit, it breaks, or it doesn't work for any reason! Send it back to us and we'll cheerfully refund you every cent.
Returns are easy, simply contact us for a returns number and send your item to our returns center for fast processing. We'll get you a replacement or refund in a snap!
In the unlikely event that you find your item cheaper at another online store, just let us know before you buy and we'll beat the competitor's pricing hands-down.
We insist that you love everything you buy from us. If you're unhappy for any reason whatsoever, just let us know and we'll bend over backwards to make things right again.
Ordering from Zen Pig is 100% safe and secure so you can rest easy. Your personal details are never shared, sold or rented to anyone either.